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On-Site vs Cloud Contact Centers: Should You Make the Transition?

If you’re ready to make the switch from an on-premises contact center to a cloud contact center or a CCaaS solution there’s one thing that’s …

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What to Consider When Choosing a New CCaaS Provider

CCaaS offers numerous benefits for contact centers, such as scalability, flexibility, and cost savings. With the right provider, CCaaS can help your contact center improve …

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3 Unexpected Ways IoT Has Shaped Our Everyday Lives

The internet of things, or IoT, continues to expand in both expected and unexpected ways. New IoT devices are being developed for everything from monitoring …

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Telecommunications and IoT: How to Elevate Your Business

The Internet of Things (IoT) has advanced from a buzzword term to a widely applicable solution with far and wide use in homes and organizations …

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Protecting Against Cyber Attacks in a Multi-Cloud World

Working in a multi-cloud climate is quickly turning into the standard for most organizations. In 2018, research from the IBM Institute for Business Value found …

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What Can a Hosted VoIP System Do For Your Business?

If you’re looking into upgrading your business phone system then you’ve surely come across hosted VoIP. While the name might sound a little confusing, hosted …

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